‍“Customer service is our highest priority. We take it very seriously; we’ve been doing it from the beginning — I’m the third generation — and I’m just carrying it on. We want to create an experience and guide you through the experience. A lot of the people who work here have been doing this for 20 or 30 years, and it’s become second nature to them, and that makes it part of the company culture. The younger staff learn from watching the vets. I work the floor myself and try to set a good example. You don’t want to be too far removed from the fitting stool in this business.” – Alex Carr